As the COVID-19 situation continues to worsen around the globe, we would like to inform you that we are continuing to work hard in order to keep your account with BlackBull Markets running as smoothly as possible.
Our team is keeping a close eye on everything and working around the clock to ensure everything continues as usual during this time.
As you know, we are based in Auckland, New Zealand. As of the writing of this article, New Zealand has 20 confirmed cases of COVID-19, and all of them were isolated and contained. There is currently no risk of community transmission. However, in the event that the situation worsens here, we have already taken the appropriate measures to prepare. Some of our team members are already working from home, and we are preparing for the rest of us to do the same if necessary,
We will do our best we can to ensure any delays to support requests, account approvals, funding, or withdrawals are minimised as much as possible. Email, phone, and live chat will still be the best ways to contact our team. Please also feel free to reach out to your account manager if you require any specific assistance with your account. We are committed to ensuring that you continue to receive the highest quality customer service.
Many markets have recently experienced high levels of volatility. This presents new trading opportunities but also increases the risk of positions being closed out if there is not a sufficient margin to maintain open trades. We would like to remind you to always make sure you have enough funds in your account to maintain the margin required to keep your positions open.
We regularly keep our clients up to date with interesting and informative media about the current market movements and how to get the most out of their trading accounts. We would encourage you to have a look:
Feel free to contact our support team by emailing firstname.lastname@example.org if you have any questions or if there is anything else you would like assistance with.