To withdraw funds from your account, visit the ‘My Wallet’ tab found on the left-hand side of the portal.
Find the ‘WITHDRAW FUNDS’ tab along the top of this portal page. Within this tab, you will be presented with a 5-step process to request a withdrawal.
Step #1. Select the method by which you want to make a withdrawal. Only methods that you are approved to use will show up as an option to select.
Step #2. Select the wallet from which you want to make a withdrawal. Please note: Each withdrawal request is restricted to one wallet.
Step #3. Specify the amount you want to withdraw.
Step #4. Finalise your request and confirm your request via your email notification. If you don't see that email in your inbox, be sure to check your spam folder. If you do not approve your withdrawal within one hour, the request will expire.
Step #5. After you have confirmed your request via email, you will also have to confirm your request within the Secure Client Area. The multiple points of confirmation are to ensure the security of your funds and the legitimacy of your withdrawal request.
We will process your withdrawal within the next 24 hours and transfer your funds via your designated method.